Support #2550
open
a call rejected from hisky proxy
0%
Description
The domain hisky.prod.cloudonix.net doesn't create a call for my customers.
Files
Updated by Oded Arbel 19 days ago
Do you have more information? Such as session tokens or SIP traces?
Even an exact time of a call that failed will help.
From looking at the domain I can set there were calls being run as late as 2025-11-27 (though not successful ones).
Updated by Hisky Ofeky 19 days ago
- File VNPT-2.pcap VNPT-2.pcap added
The unsuccessful calls are cals made from phone towards a connected SIP
client,
Such calls shouldn't be successful as the call should be forward to hiSky
proxy.
The real issue are with calls from the hiSky Proxy towards Cloudonix domain
where the SIP session timeout and hangs.
I'm attaching here a SIP trace that I hope will help.
Regards,
Ofek
On Sun, Nov 30, 2025 at 1:06 PM Oded Arbel redmine@tickets.cloudonix.io
wrote:
Issue #2550 https://tickets.cloudonix.io/issues/2550#change-10458 has
been updated by Oded Arbel.¶
Do you have more information? Such as session tokens or SIP traces?
Even an exact time of a call that failed will help.From looking at the domain I can set there were calls being run as late as
2025-11-27 (though not successful ones).¶
Support #2550: a call rejected from hisky proxy
https://tickets.cloudonix.io/issues/2550#change-10458 open
- *Author: *Hisky Ofeky
- *Status: *New
- *Priority: *High
- *Cloudonix Domain: *hisky.prod.cloudonix.net
The domain hisky.prod.cloudonix.net doesn't create a call for my
customers.¶
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Updated by Nir Simionovich 19 days ago
I've reviewed the attached PCAP file, and something strikes me as odd. I can see the first INVITE but it seems like the rest of the INVITE requests are not received.
Based on the Call-ID, I've looked at the log files - following the original SIP 407 response, we hadn't received any INVITE from your server. Based on what I remember,
the calls are originated from your NCP server, then INVITEd over to us. Any chance there was an issue with your server side, causing this? other than the first INVITE
of each session, I'm not seeing anything else related.
Updated by Hisky Ofeky 19 days ago
Adding R&D to the session
On Sun, Nov 30, 2025 at 2:26 PM Nir Simionovich <
redmine@tickets.cloudonix.io> wrote:
Issue #2550 https://tickets.cloudonix.io/issues/2550#change-10460 has
been updated by Nir Simionovich.¶
I've reviewed the attached PCAP file, and something strikes me as odd. I
can see the first INVITE but it seems like the rest of the INVITE
requests are not received.
Based on the Call-ID, I've looked at the log files - following the
original SIP 407 response, we hadn't received any INVITE from your
server. Based on what I remember,
the calls are originated from your NCP server, then INVITEd over to us.
Any chance there was an issue with your server side, causing this? other
than the first INVITEof each session, I'm not seeing anything else related.¶
Support #2550: a call rejected from hisky proxy
https://tickets.cloudonix.io/issues/2550#change-10460 open
- *Author: *Hisky Ofeky
- *Status: *New
- *Priority: *High
- *Cloudonix Domain: *hisky.prod.cloudonix.net
The domain hisky.prod.cloudonix.net doesn't create a call for my
customers.
Files VNPT-2.pcap
https://tickets.cloudonix.io/attachments/download/1427/VNPT-2.pcap(15.2 KB)¶
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