Cloudonix Tickets

2025-02-16

18:56 Support Support #2377: DNS Resolution Failure for `sip.cloudonix.io`

I've reviewed the logs quickly, and the full context is this:
```
[MobileSDK-5.2.72.3277] 393481631 PJLog: ... Oded Arbel

15:08 Support Support #2377 (Feedback): DNS Resolution Failure for `sip.cloudonix.io`

We know of no issues with our DNS service, and according to the error message quoted - that is not the problem.
Ac... Oded Arbel

15:53 Support Support #2378: Cloudonix SDK Repeated Reset & SIP Service Issues

I'm currently having technical issues. I'll review this as soon as I resolve them. Oded Arbel

2024-11-26

12:10 Support Support #2087 (Closed): No outbound trunk found to take the call

closing as not an issue with Cloudonix. Oded Arbel

2024-11-14

10:08 Support Support #2242 (Closed): Sessions screen is disabled on the cockpit

Oded Arbel

10:08 Support Support #2243 (Closed): I can't add administrators. When pressing the '+' icon nothing really happens and no option to add a admin

Oded Arbel

2024-10-14

12:31 Support Support #2243 (Resolved): I can't add administrators. When pressing the '+' icon nothing really happens and no option to add a admin

Fixed Oded Arbel

11:54 Support Support #2243 (In Progress): I can't add administrators. When pressing the '+' icon nothing really happens and no option to add a admin

Oded Arbel

2024-10-10

11:51 Support Support #2242 (Resolved): Sessions screen is disabled on the cockpit

As you may have more than one domain, when you log in as a customer administrator (i.e. not a domain administrator) a... Oded Arbel

2024-07-22

12:31 Support Support #2185 (Closed): Timeouts and calls not received - User case 19403

There were no watch logs attached to the ticket.
From looking at the session data, in all cases the call was cance... Oded Arbel