Support

Oded Arbel wrote in #note-1:

The 403 Dialed number … is not included in whitelisted countries is a known (and intended) limitation of the Telnyx configuration: Telnyx limits call termination to specific countries that you have designated, and by default includes only US and Canada. From the error message it looks like you've already whitelisted some European countries but not Germany, which is what you need to allow calls to numbers with the +49 international prefix.

See the following Telnyx Troubleshooting document, where under "Dialed number is not included in your whitelisted countries/regions" it explains how to whitelist regions.

We recommend you whitelist all continents, or at least the European Union.

Thank you for your answer. Please check the uploaded png "Telnyx - outbound profile 2" - there it is marked with red that germany is whitelisted.

Then may I suggest you contact Telnyx support about this - according to the text of the error message their system have sent, only Sweden, Poland, Great Britain and Denmark are whitelisted.

I believe Telnyx support will be able to help you better than we at Cloudonix can - the error message shown in the Cockpit is exactly the error message Cloudonix have received from Telnyx.

If they ask for a SIP trace, here is the relevant part of the SIP trace for the call in session 177b31071d424fa692da4104d27e700c:

2025-05-29T14:22:30.333Z 172.24.20.20:5060 -> 192.76.120.10:5060
INVITE sip:+4922884239070@8c7f5338-dab0-316b-a09a-d70016010ee5.sip.telnyx.com:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 18.219.128.166:5060;branch=z9hG4bK046f.fd3b9de3b9541138c3aa7aa562b6d7ea.0
Max-Forwards: 69
From: "+4915156196505" <sip:cloudonix@md-test.cloudonix.net>;tag=as4c7244d6
To: <sip:+4922884239070@md-test.cloudonix.net>
Call-ID: 3db90a3d07af2ad23a940f085600def8@13.58.74.243:9067
CSeq: 102 INVITE
User-Agent: Cloudonix-App.Core/5.3.178_5.3.591.7_18.23.1
Date: Thu, 29 May 2025 14:22:30 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces
X-CID: f342800c-6013-4dab-9450-5511fa784752
X-CX-Cloudonix-Signature: 8eb479135d5cbebf4223df7c14ffe3f8
X-CX-CID: f342800c-6013-4dab-9450-5511fa784752
X-CX-Cloudonix-Timestamp: 1748528549
X-CX-Cloudonix-IP: 192.76.120.10
X-CX-Tags: MD,demo
X-CX-Cloudonix-Port: 5060
X-CX-Cloudonix-Origin: border
Content-Type: application/sdp
Content-Length: 337
TH: dih
Contact: <sip:btpsh-681b5213-4-69141@18.219.128.166>

v=0
o=root 1315553389 1315553389 IN IP4 3.142.130.87
s=Asterisk PBX 18.23.1
t=0 0
m=audio 31954 RTP/AVP 0 8 18 101
c=IN IP4 3.142.130.87
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=sendrecv
a=rtcp:31955
a=ptime:20
a=maxptime:140
  ---

2025-05-29T14:22:30.368Z 192.76.120.10:5060 -> 172.24.20.20:5060
SIP/2.0 100 Telnyx Trying
Via: SIP/2.0/UDP 18.219.128.166:5060;branch=z9hG4bK046f.fd3b9de3b9541138c3aa7aa562b6d7ea.0;rport=5060
From: "+4915156196505" <sip:cloudonix@md-test.cloudonix.net>;tag=as4c7244d6
To: <sip:+4922884239070@md-test.cloudonix.net>
Call-ID: 3db90a3d07af2ad23a940f085600def8@13.58.74.243:9067
CSeq: 102 INVITE
Server: Telnyx SIP Proxy
Content-Length: 0

  ---

2025-05-29T14:22:30.573Z 192.76.120.10:5060 -> 172.24.20.20:5060
SIP/2.0 403 Dialed number +4922884239070 (associated countries: DEU) is not included in whitelisted countries SWE,POL,GBR,DNK D13
Via: SIP/2.0/UDP 18.219.128.166:5060;rport=5060;branch=z9hG4bK046f.fd3b9de3b9541138c3aa7aa562b6d7ea.0
Max-Forwards: 68
From: "+4915156196505" <sip:cloudonix@md-test.cloudonix.net>;tag=as4c7244d6
To: <sip:+4922884239070@md-test.cloudonix.net>;tag=68jjcKrv48UDr
Call-ID: 3db90a3d07af2ad23a940f085600def8@13.58.74.243:9067
CSeq: 102 INVITE
Accept: application/sdp
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REFER, NOTIFY
Supported: path
Allow-Events: talk, hold, conference, refer
Reason: Q.850;cause=17;text="USER_BUSY"
Content-Length: 0