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Support #2377

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DNS Resolution Failure for `sip.cloudonix.io`

Added by Vahnish Itamar 6 days ago. Updated 6 days ago.

Status:
Feedback
Priority:
High
Assignee:
Target version:
Start date:
2025-02-16
Due date:
% Done:

0%

Estimated time:
Session tokens:
eac0eaa99c8a4de3b8a6afda4ece0acb

Description

We are experiencing DNS resolution failures for sip.cloudonix.io, which are causing VoIP call timeouts in our system. The logs show the following error:

Failed to resolve 'sip.cloudonix.io'. Err=320046 (No working DNS nameserver (PJLIB_UTIL_EDNSNOWORKINGNS))

This results in call setup failures due to transport errors. The issue occurred during a call session with Session ID: eac0eaa99c8a4de3b8a6afda4ece0acb, where the call was first marked as CALLER_CONNECTION_STARTING, but eventually failed with CALLER_CONNECTION_DISCONNECTEDDUETOTIMEOUT.

The system attempted to dial 1001019592@prod.watchinu.com, but the call could not proceed due to the DNS resolution failure. This has been impacting our VoIP service reliability, and we would appreciate your assistance in diagnosing and resolving this issue.

Could you please check if there are any issues on your end affecting DNS resolution, or provide guidance on how we can resolve this on our side?


Files

275072-13-02.log (1.05 MB) 275072-13-02.log Vahnish Itamar, 2025-02-16 15:30
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