Support #2377
openDNS Resolution Failure for `sip.cloudonix.io`
0%
Description
We are experiencing DNS resolution failures for sip.cloudonix.io
, which are causing VoIP call timeouts in our system. The logs show the following error:
Failed to resolve 'sip.cloudonix.io'. Err=320046 (No working DNS nameserver (PJLIB_UTIL_EDNSNOWORKINGNS))
This results in call setup failures due to transport errors. The issue occurred during a call session with Session ID: eac0eaa99c8a4de3b8a6afda4ece0acb
, where the call was first marked as CALLER_CONNECTION_STARTING
, but eventually failed with CALLER_CONNECTION_DISCONNECTEDDUETOTIMEOUT
.
The system attempted to dial 1001019592@prod.watchinu.com
, but the call could not proceed due to the DNS resolution failure. This has been impacting our VoIP service reliability, and we would appreciate your assistance in diagnosing and resolving this issue.
Could you please check if there are any issues on your end affecting DNS resolution, or provide guidance on how we can resolve this on our side?
Files