Support #2555
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Outbound calls routed to internal sip.cloudonix.net instead of public trunk
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Description
Hi Cloudonix team,
Please completely remove phone number +79697774192
from domain dialogai.cloudonix.net.
The number is not visible in UI (routing, trunks, numbers),
but it is still used as callerId in outbound calls
and all outbound INVITEs are routed to internal
*.sip.cloudonix.net instead of public SIP trunk (sip.novofon.ru).
Looks like a backend binding / cached number or outbound policy issue.
Please fully purge the number from the domain,
as I plan to add this phone number again later with fresh configuration.
Thanks.
Files
Updated by Nir Simionovich about 2 months ago
- Status changed from New to In Progress
Your callerID numbers are managed inside your container application, named: outbound-dynamic-router.
You can remove that CallerID from your script, which will prevent it from issuing out phone calls over that CallerID.
However, the callerID is controlled from your AI side, not via Cloudonix - Cloudonix only passes it to the relevant phone provider as required.
Updated by Support Tech about 2 months ago
Nir Simionovich wrote in #note-1:
Your callerID numbers are managed inside your container application, named:
outbound-dynamic-router.
You can remove that CallerID from your script, which will prevent it from issuing out phone calls over that CallerID.However, the callerID is controlled from your AI side, not via Cloudonix - Cloudonix only passes it to the relevant phone provider as required.
Nir Simionovich wrote in #note-1:
Your callerID numbers are managed inside your container application, named:
outbound-dynamic-router.
You can remove that CallerID from your script, which will prevent it from issuing out phone calls over that CallerID.However, the callerID is controlled from your AI side, not via Cloudonix - Cloudonix only passes it to the relevant phone provider as required.
Alright, i deleted old number from outbound trunk and from outbound-dynamic-router.
Then created new entity in outbound trunk and added to utbound-dynamic-router.
Now when i try to run cx-vcc addnumber --domain dialogai.cloudonix.net --provider vapi --number +79697774192
I have Failed to add phone number: Cannot read properties of undefined (reading 'trunkCredentialId')
Maybe its a problem with contacting russian server sip.novofon.ru?