Support

We are experiencing recurring issues with the Cloudonix SDK, where the VoIP service fails to remain initialized and repeatedly resets. Below are the key details observed in our logs:

• The WebSocket connection is closing unexpectedly:
  Sun Jan 26 2025 at 09:55:32:348 AM - E: MessageRemoteDataSourceImpl$initStomp - 150 : onWebSocketClosed
• Immediately after, the Cloudonix SDK triggers a reset:
  Sun Jan 26 2025 at 09:55:38:734 AM - V: CloudonixSDKManagerImpl - Reset callback called
• The VoIP service is not running, leading to a restart:
  Sun Jan 26 2025 at 09:55:40:325 AM - V: CloudonixSDKManagerImpl - VoipService:Service is not running, wasCreated=false
• The SDK attempts to initialize but reports a missing VoIP token:
  Sun Jan 26 2025 at 09:55:42:020 AM - V: CallViewModel - Voip token is null, outgoing call
• This results in the SDK shutting down and restarting multiple times:
  Sun Jan 26 2025 at 09:55:42:027 AM - V: CloudonixSDKManagerImpl - Stopping Cloudonix SDK client Sun Jan 26 2025 at 09:56:15:103 AM - V: CloudonixSDKManagerImpl - Done unloading cross-platform library Sun Jan 26 2025 at 09:56:15:310 AM - V: CloudonixSDKManagerImpl - Restarting service This issue is affecting the stability of our VoIP functionality, and we need your assistance in investigating the root cause.
  

Could you please check on your end and provide insights into why this might be occurring? Let us know if you need additional logs or details.

Thank you.