Support #2087
closed
No outbound trunk found to take the call
Added by Czimer Daniel over 1 year ago.
Updated about 2 months ago.
Description
Hi Oded,
Following your answer about this issues - how can know what is the reason for this error?
We saw this error today above 10 times, and usually for the same number more than once.
Examples:
phone number: +13472086703
033493cb80e64b31a28a73c6817bffa9
2315c78fd8e24fa69f691e2610abe8fe
1e17e23977aa484b97d973e63c03b3c4
phone number: +18459206220
68c0e6297221430cb48ce811d01c603d
ef3e9e336ec245d6b95be5780156021f
1d9ee5c1d6564413864fa9358dffb728
Thanks
- Status changed from New to Feedback
Czimer Daniel - I apologize for the long time to respond, I thought the discussion we had on Slack was conclusive.
As far as I can tell, all of those issues are the result of getting "Congestion" errors from the aws-inoutbound trunk. This type of message is considered a networking/communication issue on the provider side and not an indication of destination inavailability - so the Cloudonix Platform handles it by trying to terminate to another trunk - as this is the only outbound trunk available, you get the "No outbound trunk found to take the call" error.
Is this issue still happening?
- Status changed from Feedback to Closed
closing as not an issue with Cloudonix.
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