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Support #2087

closed

No outbound trunk found to take the call

Added by Czimer Daniel over 1 year ago. Updated about 2 months ago.

Status:
Closed
Priority:
High
Assignee:
Target version:
Start date:
2023-09-14
Due date:
% Done:

0%

Estimated time:
Session tokens:

Description

Hi Oded,

Following your answer about this issues - how can know what is the reason for this error?
We saw this error today above 10 times, and usually for the same number more than once.

Examples:

  • phone number: +13472086703
    033493cb80e64b31a28a73c6817bffa9
    2315c78fd8e24fa69f691e2610abe8fe
    1e17e23977aa484b97d973e63c03b3c4

  • phone number: +18459206220
    68c0e6297221430cb48ce811d01c603d
    ef3e9e336ec245d6b95be5780156021f
    1d9ee5c1d6564413864fa9358dffb728

Thanks

Actions #1

Updated by Oded Arbel about 1 year ago

  • Status changed from New to Feedback

Czimer Daniel - I apologize for the long time to respond, I thought the discussion we had on Slack was conclusive.

As far as I can tell, all of those issues are the result of getting "Congestion" errors from the aws-inoutbound trunk. This type of message is considered a networking/communication issue on the provider side and not an indication of destination inavailability - so the Cloudonix Platform handles it by trying to terminate to another trunk - as this is the only outbound trunk available, you get the "No outbound trunk found to take the call" error.

Is this issue still happening?

Actions #2

Updated by Oded Arbel about 2 months ago

  • Status changed from Feedback to Closed

closing as not an issue with Cloudonix.

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