Support #2087
closed
No outbound trunk found to take the call
0%
Description
Hi Oded,
Following your answer about this issues - how can know what is the reason for this error?
We saw this error today above 10 times, and usually for the same number more than once.
Examples:
phone number: +13472086703
033493cb80e64b31a28a73c6817bffa9
2315c78fd8e24fa69f691e2610abe8fe
1e17e23977aa484b97d973e63c03b3c4phone number: +18459206220
68c0e6297221430cb48ce811d01c603d
ef3e9e336ec245d6b95be5780156021f
1d9ee5c1d6564413864fa9358dffb728
Thanks
Updated by Oded Arbel almost 2 years ago
- Status changed from New to Feedback
Czimer Daniel - I apologize for the long time to respond, I thought the discussion we had on Slack was conclusive.
As far as I can tell, all of those issues are the result of getting "Congestion" errors from the aws-inoutbound trunk. This type of message is considered a networking/communication issue on the provider side and not an indication of destination inavailability - so the Cloudonix Platform handles it by trying to terminate to another trunk - as this is the only outbound trunk available, you get the "No outbound trunk found to take the call" error.
Is this issue still happening?
Updated by Oded Arbel 10 months ago
- Status changed from Feedback to Closed
closing as not an issue with Cloudonix.